Customer Care

Our dedicated customer care team provide assistance to all of our customers in the unfortunate event of a mechanical breakdown.

Under the two year builder warranty

If your system is under the two year builder warranty then your first port of call will be the builder you purchased your home from. They will then liaise with us to ensure that your problem is rectified as soon as possible.

Gas leak

If you smell gas or think you may have a gas leak then should turn your gas supply off at the meter immediately

Water Leak

In the event of a water leak then you need to turn your water off at the water meter immediately.

Pressure check

If you have no heating then you need to check the pressure on your boiler and top the pressure up in the system via the filling loop.

No builder warranty?

If your house in no longer in the builders warranty period and you have a problem we offer a chargeable maintenance service. Learn more here.

General Queries

If you have any queries then please call our customer care department on 01942 712 947 opt 1.

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Visit Us

Unit 1, Cross 580, Haydock Cross Industrial Estate, Kilbuck Lane, Haydock, St Helens, Merseyside
WA11 9UX


Opening Hours

Monday - Thursday
8:00 - 16:30

8:00 - 15:00

(Closed on Weekends)