Our dedicated customer care team provide assistance to all of our customers in the unfortunate event of a mechanical breakdown.
Under the two year builder warranty
If your system is under the two year builder warranty then your first port of call will be the builder you purchased your home from. They will then liaise with us to ensure that your problem is rectified as soon as possible.
If you smell gas or think you may have a gas leak then should turn your gas supply off at the meter immediately
In the event of a water leak then you need to turn your water off at the water meter immediately.
If you have no heating then you need to check the pressure on your boiler and top the pressure up in the system via the filling loop.
No builder warranty?
If you have any queries then please call our customer care department on 01942 712 947 opt 1.